Tata Indicomm’s Customer Care Sucks

I have a 1 Mbps broadband connection at home. I shelled 3 times the regular price of the local internet provider’s connection. I make all my payments on time. I am usually gentle when things don’t work out – giving in some time for those guys to fix things. But recently I have had a terrible experience with Tata Indicomm’s Customer care.

These guys called me on August 23rd to tell me that there won’t be internet access from 25th through 27th because of Ganesh’s nimajjan. I said it was ok as it’s just for few days. But after that it’s like they forgot about me. I called the customer service, starting from 27th September through 3rd October every day twice a day. Those guys who work there are like script monkeys. They just read what they see on the screen. When asked to talk to an Supervisor, they make me wait for 30 mins and then hang up. I don’t mind the money I wasted calling their dumb ass customer service, but I lost so much time and it was such a pain in the butt.

The Supervisors would promise me that it would be fixed tomorrow, as usual. Upon asking how I can reach them tomorrow in case it didn’t get fixed – they say that there is no way I can reach a particular Supervisor. So the system is built in such a way that it protects their employees rather than serving the customers. Since the conversations are not recorded, there is no credibility as to what they say. They can basically say anything and then deny it the next day. And making people harder to reach a Supervisor or the local technician is such a stupid idea.

So, finally the local technician came yesterday and he says that it was the communication gap between the customer service and him that took him so many days to come!!! Fucking kidding me? Communication my ass gap? I wasn’t home when he came over to fix it, but I would have been pissed off pretty bad. I spoke to him on the phone and asked him to leave his phone number at my home in case I need him again. He said yes to me but instead he told my mom he has to check some cable and will be back. And he never came back. He fixed the internet connection, but sneaked his way out. What a professional! I am sure he must have had some stupid gratification by cheating me.

What the hell? Why does India’s well known internet provider has such a sorry ass customer service? It just boggles my mind. They try to save money by hiring some newbie who hasn’t any clue about anything. I am going to make the switch soon. But in India the competitors are usually in the same boat. I heard if I go with Reliance I will have trouble with billing. Phew.

Whatever it is take my advice, if you have Tata Indicomm internet service have the local technician’s cell number on your speed dial. That way you can avoid talking to some thick brained people.

4 thoughts on “Tata Indicomm’s Customer Care Sucks

  1. It just boggles my mind. They try to save money by hiring some newbie who hasn’t any clue about anything. I am going to make the switch soon. But in India the competitors are usually in the same boat. I heard if I go with Reliance I will have trouble with billing. Phew.
    same here with a friend of mine…but in this case..RELIANCE..
    The guy promised a 75kbps download speed(read download speed)not the connection speed@450/month.But my friend ended up with 75kbps connection with a download speed of 8-10kbps.The people at customer care..”script monkeys”…The guy who promised him a blazing speed connection switched of his connection.

  2. Hey let me narrate my story, this time it’s tata indicomm. I went to the park street show room of tata indicomm for data card for my laptop. Those guys after some time fiddling with my machine tole me in my machine data card won’t fit, so I shud take an USB port. I simply walked to another tata indicomm show room, this time adjacent to the great eastern hotel, and there they found no problem while fitting an data card to my laptop. Assuming tata indicomm offers identical products frm all of its show rooms in kolkata, leave aside west Bengal. Man I am really astonished with the changing dynamics of my laptop 😉

  3. I have lost my password and this ass-hole wants me to change my password with the normal procedure

    Please find my communication with Tata Communications:

    Dear Sunil,

    Cheers! You guys deserve an award for the dumbest customer service. It must be a national ceremony.

    Which part of the sentence “our password is lost” do you do not understand?

    Needless to say, when I click ‘change password’, the page requests my old password which is exactly what is lost. I hope that rings a bell! Or do I need to elaborate?

    Anyways, I’m happy to get atleast reply from you if nothing else. I have mailed you this several times before but couldn’t get a reply. And as a “loyal” customer, I shall continue to pay you every month.

    Kindest regards,
    ###########My name
    – Hide quoted text –

    On Fri, Jun 12, 2009 at 5:00 PM, customerservice wrote:

    Dear Customer,

    Thank you following allowing us to be of service to you.

    Please follow the procedure mentioned below to change pass word:

    1. Logon to http://internet.vsnl.com/

    2. Take the cursor over My Account.

    3. Enter User Id, Password Domain server name and Select the relevant service.ie. Total Internet or ISDN

    4. Click on the Change Password option on the left hand side options

    5. Enter the new password as required by you

    6. Click on Change Password

    For any further assistance, please feel free to contact Customer Service http://www.tataindicomtotalinternet.in (the link contains the location wise contact numbers) or mail us on customerservice@tatacommunications.com. We will be delighted to assist you.

    Warm Regards,

    Sunil,

    Customer Service,

    TATA Communications internet services ltd..

    From:
    Sent: Friday, June 12, 2009 11:27 AM
    To: customerservice@tatacommunications.com
    Subject: Re: Do not share your User Name & Password

    Our user name is ########### OR ##########

    our password is lost. we are billed every month by tata and are fed up by that. either delete our account and stop billing us OR let us have our password

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